Cancellation & Refund Policy

Last Updated: March 13, 2025

Refund and Cancellation Policy for GA4 AI Insights Tool

1. Introduction

This Cancellation and Refund Policy outlines the terms and conditions for canceling your GA4 Insights Generator subscription and requesting refunds. By subscribing to our service, you agree to the terms of this policy.

2. Cancellation Terms

  • 2.1 How to Cancel

    You may cancel your subscription at any time by

    • Accessing your account dashboard and selecting the cancellation option
    • Emailing our support team at [email protected]
    • Submitting a cancellation request through our support portal

  • 2.2 Effect of Cancellation

    Upon cancellation:

    • Your service will continue until the end of the current billing period
    • No further charges will be made to your payment method
    • You will retain access to all features until the end of the paid period
    • Automatic renewal will be disabled
    • Your account data will be retained for 30 days after the service end date

  • 2.3 Data Export

    After cancellation and before the end of your subscription period, you may export your data through the account dashboard. Data export will be available for 30 days after your subscription ends.

3. Refund Eligibility

  • 3.1 14-Day Money-Back Guarantee

    • New subscribers to paid plans are eligible for a full refund within 14 days of initial purchase
    • The refund request must be submitted within this 14-day period
    • No questions asked for refunds requested within this period

  • 3.2 Annual Subscription Refunds

    • Annual subscription plans may be eligible for a pro-rated refund of unused months
    • Pro-rated refunds are calculated based on the standard monthly rate, not the discounted annual rate
    • A processing fee of 5% may be deducted from pro-rated refunds

  • 3.3 Service Outage Credits

    • Service outages exceeding 24 consecutive hours may be eligible for service credits
    • Credits will be calculated as a proportion of the monthly fee based on downtime duration
    • Outage credits must be requested within 30 days of the outage

  • 3.4 Disputed Charges

    • If you believe you have been incorrectly charged, contact us within 30 days of the charge
    • Include your account information and details of the disputed charge
    • We will investigate and resolve legitimate disputes promptly

4. Non-Refundable Items

The following are not eligible for refunds:

  • Partial month usage (after the 14-day money-back guarantee period)
  • Custom development work or services
  • Enterprise setup fees
  • Add-on services or features
  • Third-party integration costs
  • Subscriptions canceled after the 14-day period

5. Refund Process

  • 5.1 How to Request a Refund

    To request a refund:

    • Submit a request via our support portal or email [email protected]
    • Include your account details (email address and account name)
    • Specify the reason for your refund request
    • Provide any relevant order numbers or transaction IDs

  • 5.2 Processing Time

    • Refund requests are typically processed within 3-5 business days
    • The refund will be issued to the original payment method used for the purchase
    • You will receive an email confirmation once the refund has been processed

  • 5.3 Currency and Payment Gateway Considerations

    • Refunds will be processed in the same currency as the original payment
    • For Indian customers paying in INR, refunds will comply with RBI guidelines
    • International refunds may be subject to currency conversion rates at the time of processing

6. Special Circumstances

  • 6.1 Account Termination by Us

    If we terminate your account due to violation of our Terms and Conditions:

    • No refund will be provided for the current billing period
    • Future pre-paid periods may be refunded at our discretion

  • 6.2 Force Majeure

    In cases of events beyond our reasonable control (natural disasters, war, terrorism, etc.):

    • We may offer service credits instead of monetary refunds
    • The duration and value of credits will be determined on a case-by-case basis

7. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website. For material changes, we will notify users via email.

8. Contact Information

For questions regarding cancellations and refunds, please contact:

  • Email: [email protected]
  • Support Portal: Contact Us
  • Address: 4, Premier Rabbi Apartments, 6th Cross Inner Ring Road, Srinivagilu, Bangalore 560047, Karnataka, India